Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
What if my order arrives damaged or wrong?
What if my order arrives damaged or wrong?
That's on us to fix, not something you should have to pay for. Email info@jhapparel.shop with your order number and a photo, and we'll get it sorted — replacement, refund, whatever makes it right.
Do you carry plus sizes?
Do you carry plus sizes?
Yes — real sizing, no guessing, no separate "plus" experience. Check the Plus Size collection for those styles.
How can I track my order?
How can I track my order?
You'll get a shipping confirmation email with tracking as soon as your order ships. If it's been a few days and you don't see one, check your spam folder or email us at info@jhapparel.shop.
Do you ship internationally?
Do you ship internationally?
Right now we ship within the U.S. only.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. We don't currently accept Diners Club.
How much does shipping cost?
How much does shipping cost?
Free on all orders $60+. Under that, it's a flat $8.50 — no surprises at checkout.
How long will my order take to arrive?
How long will my order take to arrive?
Typically 10-14 business days. We ship Monday through Friday and get things moving as fast as we can.
What's your return policy?
What's your return policy?
You've got 30 days from the day your order arrives — not from when you ordered — to send something back. Items just need to be unworn, unused, with tags, and in their original packaging. Email returns@jhapparel.shop with your order number and we'll get you sorted.
How do your sizes run?
How do your sizes run?
Real sizing, no guessing. Check the size guide on each product page for exact measurements before you order — fit varies a little by style, so we'd rather hand you the numbers than have you guess.
I need to change or cancel my order — what do I do?
I need to change or cancel my order — what do I do?
Email us as soon as you can at info@jhapparel.shop with your order number. We'll do everything we can on our end, but once it's shipped, we're not able to make changes.










